Instant Support

Instant Support

Aries Networks Instant Support offers the ability to provide remote support as soon as it arises, often without the need to visit your site, providing you with as little downtime as possible.

Aries can remote control any PC within your organisation and talk the user through any difficulties that they are experiencing.

Three Steps To Remote Support
  • Call Aries Networks- 0844 504 1785 To Discuss Your Problem.


  • Download & Run a small applet.

    Our software can remotely control any computer for support - even through Firewalls.

    All you have to do is start a small applet, which does not require admin privileges.

    The software is secured by a 256 SSH connection.


  • Tell the support engineer your Pin to secure your connection, you will be able to see what the engineer is doing at all times and you can disconnect your session with the support engineer at any time.


Download Microsoft Windows Applet Download Apple Macintosh Applet


How secure is The Software?

All Software versions use full encryption. Encryption is based on 1024bit RSA private/public key exchange and 256 Bit AES session encoding. This uses the same security level as https/SSL and is considered completely safe by today's standards.

The key exchange also guarantees that the data channel is completely encoded from client to client and that any routers or servers in between (including our routers) are unable to read or analyse the data stream.